Dealership 360 Academy

(Module 4 – Service Department)

Turn the service lane into a retention and profit engine through throughput, menu-driven maintenance, and video-first transparency.

Complete Table of Contents

Module 4 — Service Department

4.1 Service Process: History, Walkaround, MPI, Video Communication
4.2 Menu Presentation & Selling
4.3 Mobile Scheduling & Remote Payment
4.4 Proper Vehicle Delivery After Service
4.5 Tracking KPIs: Hours/RO, Parts/RO, Lines/RO, Declined Services, Absorption
4.6 Advisor Sales Training & Phone Skills
4.7 Tech Recruitment & Training
4.8 Loaner Fleet Management
4.9 Off-Premises Training (Advisors & Techs)
4.10 Process for Closing Repair Orders
4.11 Service = Sales Mindset
4.12 BDC Service Campaigns
4.13 Vehicle Exchange Program Collaboration
4.14 Service Drive Sales of VSC & PPM
4.15 DIY-Focused YouTube Content
4.16 Commercial Vehicle Service Opportunities
4.17 Service Clinics & Education
4.18 Pick-Up & Delivery Services
4.19 Service Manager in the Drive
4.20 Quick Lube Operations (30-Min Oil Changes + Upsells)
4.21 Tire Sales (Good/Better/Best Options)
4.22 Recon Partnership with Sales