Dealership 360 Academy

(Module 1 – General Management

& Leadership)

Learn to lead every department, design pay plans, and build long-term profitability with proven strategies.

Complete Table of Contents

Module 1 — General Management

1.1 The Role of the General Manager
1.2 Mission & Vision Statement Development
1.3 Building an Employee-Centric Culture
1.4 Doing the Basics Brilliantly
1.5 Defining the Basics Across Departments
1.6 Leadership Accountability
1.7 GM Office in Service
1.8 Open-Door Learning
1.9 Hiring: Background Checks & Drug Testing
1.10 Hire People Smarter Than You
1.11 Written Policies, Procedures & Internal Controls
1.12 Training for Culture Fit
1.13 Web Presence & Google Business
1.14 Purpose-Driven Social Media
1.15 Community Involvement
1.16 “Why Buy From Us” Page
1.17 Employee Directory Online
1.18 Complaint Resolution Page
1.19 Software Training & AI Tools
1.20 Defining Department Roles
1.21 Eliminating Silos & Cross-Department Collaboration
1.22 Department Head Meetings & KPIs
1.23 Communication Standards & Response Time
1.24 Business Hours That Make Sense
1.25 Vendor Relations Management
1.26 NADA & State Association Engagement
1.27 Succession Planning
1.28 Expansion Planning
1.29 Team Building & Morale