Dealership 360 Academy

(Module 6 – BDC Department)

Engineer a high-converting BDC with scripting, speed-to-lead, appointment mechanics, and airtight follow-up.

Complete Table of Contents

Module 6 — BDC Department

6.1 BDC Defined: Business Development for All Departments
6.2 Service BDC: Confirmations, Recall Campaigns, Lost Souls
6.3 Parts BDC: Special Order Campaigns
6.4 F&I BDC: Post-Sale Follow-Up for Unsold Products
6.5 BDC Manager as Key Employee
6.6 Tracking Metrics for Each Department
6.7 BDC Scripts & Word Tracks